FAQs
1. What is Happin?
Happin is a U.S.-based brand that creates high-quality trampolines and accessories designed for kids to enjoy fun, active play. Our mission is to inspire children to step away from screens and connect with the joy of movement and outdoor fun.
2. Where do you ship?
We currently ship to the United States, Canada, and the United Kingdom. If you are located outside these areas, please contact us at help@valusa.us, and we will see if we can assist you.
3. How long will it take to receive my order?
Shipping times depend on your location:
- United States: 4-8 business days
- Canada: 4-8 business days
- United Kingdom: 4-8 business days
Once your order is processed, you will receive a confirmation email with tracking information.
4. What if I need to return my trampoline?
We want you to love your purchase, but if you’re not satisfied, we offer a hassle-free return policy. You can return your product within 30 days of receiving it, provided it’s in unused condition and in its original packaging. Please email us at help@valusa.us for assistance with returns.
5. Do you offer warranties on your products?
Yes, we stand by the quality of our trampolines and accessories! All of our products come with a Insert Warranty 1 year warranty. If you experience any issues, please contact us at help@valusa.us, and we’ll make it right.
6. How do I assemble my trampoline?
Our trampolines come with detailed assembly instructions. If you need extra help, we also offer video tutorials. Feel free to reach out to us at help@valusa.us if you encounter any issues during assembly.
7. Can I order replacement parts?
Yes! You can purchase extra parts directly from our store. If you need something more specific that you can’t find online, feel free to email us at help@valusa.us, and we’ll help you get the part you need.
8. What is the weight limit and age range for the trampolines?
Our trampolines are designed to support up to 200 pounds and are perfect for children up to the age of 6 years.
9. Do you offer discounts or promotions?
We often run special promotions and discounts! To stay updated, be sure to sign up for our newsletter and follow us on social media.
10. How can I contact customer support?
We’re here to help every day of the week! For any questions or concerns, please email us at help@valusa.us. We strive to respond as quickly as possible.